Useful support and advice on how to put best practices into action for remote working.
Page updated: 23/03/2020 14:44 CET
Following the World Health Organisation’s declaration of the COVID-19 pandemic on March 11th 2020, businesses around the world are enabling remote working for their staff wherever possible.
As this practise may be new to some of our customers, we’re providing the necessary tips, tools and training for you to get on with your day-to-day tasks. On this page you’ll find information, support and guidance to help you, your employees and your business stay on track.
From online training courses to virtual meetings and events, we’re rolling out remote services that deliver on the standard of excellence our customers expect.
If required, our teams and individuals are equipped to deliver services from home through the use of remote working, conferencing tools and VPN access to our systems to ensure we can support your businesses. Customer support, consultancy and project teams are equipped to continue working without interruption and we intend to uphold planned services.
TECHNIA employees are following government and public health service guidelines to minimise the spread of COVID-19. Travel restrictions and additional safety measures are being implemented across TECHNIA sites globally. Where possible, we’re offering virtual meetings and training sessions for customers and suppliers.
TECHNIA leadership teams are closely monitoring the situation, focusing on protecting employee and customer health; maintaining strict hygiene procedures; enabling remote working where appropriate; and the adoption of governmental guidance, as released.
Are TECHNIA or Dassault Systèmes able to provide temporary Home Office Licensing?
Dassault Systèmes are offering to resolve CATIA V5 customers’ licensing concerns and otherwise advise customers to contact their Value Added Resellers’ regional support teams directly for further information.
Will TECHNIA Support continue to operate as normal?
TECHNIA Support will continue operation as normal and we’ll publish any update to the continuity of this service on this page first.
Which TECHNIA Software & Services are available to support remote working?
TECHNIA are supporting customers using myPLM with a special discount.
myPLM Offline Sync helps your engineers to use CATIA or NX in the same way they would while connected to your company network. In short, Engineers can use all the tools, settings, macros and standards they would expect to during their daily work.
Where can I find contact details for customer support?
Full details for TECHNIA Software & Services, as well as Dassault Systèmes Support can be found on our support page.
Will training courses continue to run?
If you have a training session currently booked with one of our regional teams, we suggest that you contact your representative to discuss options.
Who can I contact at TECHNIA if I have immediate concerns about a recent meeting?
If you or any of your colleagues are concerned that you are now showing symptoms or self-isolating having recently attended a meeting with TECHNIA representatives, then please do not hesitate to contact your local TECHNIA team.
Empower employees to get the most from their software with our virtual training academy. Remove time and location barriers with the easily accessible virtual training environment, while benefiting from an effective learning experience with short, interactive modules that can be repeated if needed.
Remote working has never been easier! Cloud PLM provides a reliable foundation for real innovation, ensuring your cloud environment meets the integration, capability and performance needs of your business. Easy to deploy & ready to use without an IT investment, Cloud solutions enable your workforce to work online anywhere, at any time. Easily add users or applications on the fly as your business grows without worrying about security, because all data is encrypted at all layers (Saas, PaaS, IaaS).
TECHNIA operates a support desk staffed by a team of highly qualified Application Engineers who are users of the software we support within our own business. That means we can relate to all of your issues and know the best way to support them. We’re fully equipped to deliver instant assistance to customers via phone, email, and internet based remote access via secure connections. We can even remotely configure and run applications and diagnose issues.
Light My Way is the Digital Adoption Solution (DAS) for the 3DEXPERIENCE platform – with TECHNIA Experience Packaged built-in. Light My Way facilitates continuous learning within the 3DEXPERIENCE platform, guiding users through custom tasks and functions based on their role and application state. Speed up user adoption, quickly on-board new users and enable existing users to learn newly-added functionality.